Email service@lvurwjzx.com or call +8675527455411. Customer service hours: 9:00 AM–10:00 PM.

Please describe your question clearly. We review inquiries during our service hours; questions requiring a carrier, payment provider, or product investigation may take longer to resolve.

Include your order number and the email address used at checkout. Tell us which item your question concerns and whether you need help with order status, delivery, payment, or a return.

Ask us about dimensions, materials, device compatibility, power requirements, assembly, or included components before ordering. A product listing describes the features and specifications of that particular item.

For desks, chairs, shelving, and meeting furniture, check the available room, doorway widths, and intended placement. For electronic equipment, check the relevant connections, operating requirements, and supported systems.

Inspect your order promptly after delivery. If an item is damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible, preferably within 7 calendar days.

• Your order number and the affected item.
• A description of the problem.
• Clear photographs or video of the item and issue, where practical.
• Photographs of the shipping label and external packaging.

Keep packaging and accessories while we review the issue. Do not continue using equipment that appears unsafe. Once a problem attributable to us is confirmed, we will arrange an appropriate remedy without extra costs caused by our error. The suggested reporting period does not remove applicable consumer rights.

Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact customer support before sending anything back.

We will confirm the appropriate return destination and instructions. The registered business address below is not automatically a return address.

For a cancellation or address change, contact us immediately. We will try to assist before fulfillment begins, but changes cannot be guaranteed once processing or dispatch has started.

Never send a complete payment-card number, security code, password, or one-time verification code. For payment questions, provide your order number and a description of the issue; redact sensitive information from screenshots.