FAQ
Helpful answers for your workspace.
Find practical information about our office products, ordering, shipping, payments, returns, and customer support.
Who Operates the Store?
lvurwjzx™ is operated by Yiwu Hulian Trading Co., Ltd. Our registered company information appears at the bottom of this page.
What Do You Sell?
We offer office equipment, office furniture, shelving, and workspace essentials. Our range includes meeting displays, mobile TV stands, monitors, scanners, multifunction printers, attendance devices, projection screens, water dispensers, shelving, desks, chairs, and conference tables. The current assortment is shown in our product listings.
How Do I Choose the Right Item?
Review dimensions, capacity, materials, compatibility, connections, electrical requirements, and included components in the specific listing. Check your room layout and delivery access for furniture and shelving. Contact us if important information is unclear.
Are Assembly and Accessories Included?
Assembly, installation, software, accessories, and specialist services are included only when stated in the product listing or order confirmation. Do not assume that display props, connected devices, installation services, or optional accessories are included.
How Long Does Delivery Take?
Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays or unusually busy periods, processing may take up to 5 business days.
For supported standard U.S. deliveries, estimated transit is 10–15 business days after dispatch. Processing time is additional. These are estimates, not guaranteed arrival dates.
Available destinations, shipping services, and charges are shown at checkout. Larger or separately packed items may arrive in more than one shipment.
How Can I Track My Order?
When an order is dispatched and tracking becomes available, shipping information is normally sent to the email address used at checkout. The first carrier scan may appear later than the label-creation date. Contact us if tracking is inactive for an extended period.
Can I Change or Cancel an Order?
Contact support immediately with your order number and requested change. We will try to help before fulfillment begins. Changes or cancellations cannot be guaranteed after processing or shipment preparation starts. No cancellation fee applies when an order is successfully canceled before fulfillment.
Which Payments Are Available?
Use one of the payment methods displayed during checkout. Availability may depend on your location, order details, and the payment services enabled for your purchase. Review the displayed currency, shipping cost, taxes, discounts, and final total before paying.
How Do Returns Work?
Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact customer support before sending anything back.
For a preference-based return, the product should generally be unused, complete, undamaged, and returned with accessories and protective packaging. Customers normally pay preference-based return shipping; confirmed problems attributable to us are handled without additional costs caused by our error. No restocking fee is charged for approved returns.
When Will I Receive a Refund?
After a returned item has been received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
What If My Order Has a Problem?
Contact us promptly with your order number, a description, and relevant photographs or video. Please report delivery damage or missing parts as soon as possible, preferably within 7 calendar days; this reporting request does not limit applicable consumer rights. We review the issue before confirming the remedy.
Where Should I Send a Return?
Do not ship to the registered business address unless customer support specifically instructs you to do so. Obtain return instructions first, use an appropriate trackable service, and retain your shipping receipt.
Still Need Help?
Email service@lvurwjzx.com or call +8675527455411. Customer service hours: 9:00 AM–10:00 PM.
Company Details
Brand: lvurwjzx™
Legal Company Name: Yiwu Hulian Trading Co., Ltd.
Company Type: Limited Liability Company (Wholly Owned by a Natural Person)
Legal Representative: Wu Shengyu
Registered Capital: RMB 300,000
Date of Establishment: April 03, 2025
Business Term: April 03, 2025 – September 09, 9999
Unified Social Credit Code: 91330782MAEGEUNP6T
Registered Address: Room 603, 6th Floor, Building 6, New District, Qianmaodian Village, Houzhai Subdistrict, Yiwu City, Jinhua, Zhejiang Province, China
Customer Support Email: service@lvurwjzx.com
Customer Support Phone: +8675527455411
Customer Service Hours: 9:00 AM–10:00 PM
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