Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays or unusually busy periods, processing may take up to 5 business days.

Business days exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.

For supported standard U.S. deliveries, estimated transit is 10–15 business days after dispatch. Processing time is additional. These are estimates, not guaranteed arrival dates.

Weather, holidays, carrier disruption, customs processing, remote destinations, and other circumstances may affect timing. If a product listing or checkout specifies a different delivery arrangement for a particular item, review that information before ordering.

Available destinations, delivery methods, and applicable shipping charges are displayed at checkout before payment. Availability for P.O. boxes, APO/FPO addresses, territories, and remote locations depends on the item and delivery service. Contact support if no suitable delivery option appears.

Orders may be dispatched from our facilities or designated fulfillment partners according to stock, product location, packaging requirements, and destination. The parcel origin may differ from the registered business address.

A single order may arrive in separate parcels with different tracking numbers. Furniture, shelving, and larger office equipment may have different packaging requirements from small accessories.

Before ordering a large item, check the listed dimensions, available entrances, elevators, and placement area. Assembly, installation, room placement, and removal of packaging are included only if expressly stated in the listing or delivery arrangement. Contact us before purchase if you need a particular delivery service.

When an order is dispatched and tracking is available, shipping information is normally sent to the email address entered at checkout. Carrier movement may appear after label creation. Contact us with your order number if tracking remains inactive for an extended period.

Check your delivery address, apartment or suite number, postal code, and contact details before placing an order. Contact us immediately if you notice an error. We will try to update the address before fulfillment, but changes cannot be guaranteed after processing begins.

If an incorrect or incomplete address supplied by you causes a failed delivery, we will discuss any reasonable redelivery charges before arranging another shipment.

Contact support if your order is significantly delayed or appears lost. We will review tracking and, where appropriate, contact the carrier or fulfillment partner. If a shipment loss is confirmed, we will arrange an appropriate reshipment, replacement, refund, or other agreed remedy.

Check the delivery location, household members, reception area, and any delivery instructions. A carrier status of “Delivered” does not automatically close an inquiry. If the package cannot be located, contact us so the circumstances can be reviewed.

Report damage, an incorrect item, or missing parts promptly, preferably within 7 calendar days of delivery. Include your order number, a description, photographs of the issue, packaging, and shipping label. Keep included components and packaging while the issue is reviewed. This suggested reporting period does not remove applicable consumer rights.

For a confirmed error attributable to us, we will arrange an appropriate remedy without additional costs caused by that error.

Where delivery outside the United States is available, options and shipping costs appear at checkout. Unless expressly included in the order total, customs duties, import taxes, or charges imposed by a government, carrier, or broker may be payable by the recipient. Contact us before ordering if you need clarification.

Email service@lvurwjzx.com or call +8675527455411. Customer service hours: 9:00 AM–10:00 PM.