Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact customer support before sending anything back.

Send your request before the return period expires. Eligibility is assessed according to the item, condition, reason for return, and the terms below. This policy does not remove consumer rights that apply independently of our standard return process.

Email service@lvurwjzx.com with your order number, the item concerned, and the reason for your request. Include photographs or video where relevant. For delivery damage, an incorrect item, or missing components, include the shipping label and external packaging.

Customer support will review the request and provide instructions. Do not send a return before receiving the appropriate destination and instructions.

For a return due to a change of mind, an eligible item should generally be unused, complete, undamaged, and suitable for resale.

• Include original accessories, components, manuals, and supplied materials.
• Use the original protective packaging where reasonably available, or equivalent packaging suitable for safe transport.
• Avoid assembly marks, modifications, missing parts, or damage caused after delivery.
• Do not activate licenses or consume included supplies if you intend to request a preference-based return.

Opening packaging for reasonable inspection does not by itself make an item ineligible. Tell us about any installation, activation, assembly, or use so that we can assess the request fairly.

Before purchase, check product dimensions, electrical requirements, compatibility, materials, and included accessories. Screen settings and lighting can affect how colors appear online. Such differences do not excuse delivery of a defective or materially misdescribed item.

For furniture and shelving, inspect supplied panels, fittings, and hardware before assembly. For electronics, remove personal data and sign out of linked accounts before a return where practical; do not expose yourself to unsafe equipment to do so.

Customized or personalized items, activated software or licenses, consumables that have been used, products damaged through misuse, and items clearly marked non-returnable before purchase may not qualify for a preference-based return. Any product-specific limitation must be disclosed before purchase.

Discounted items remain eligible under this policy unless a relevant exclusion was clearly disclosed before purchase. These conditions do not exclude remedies for defects, incorrect goods, or other rights that cannot be excluded.

Inspect your delivery and contact us as soon as possible, preferably within 7 calendar days, if an item is damaged, defective, incomplete, or incorrect. Provide a description and relevant evidence. The suggested reporting period does not limit applicable consumer rights.

When a problem attributable to us is confirmed, we will provide an appropriate repair, replacement, reshipment, refund, or other agreed remedy without requiring you to bear extra costs caused by our error. Do not return unsafe or damaged electronic equipment without instructions.

Customers normally pay return shipping for preference-based returns. For a confirmed problem attributable to us, customer support will arrange the appropriate solution and explain any return shipping arrangements.

No restocking fee is charged for an approved return. Original shipping charges are generally not refundable for preference-based returns; eligible charges caused by our error will be addressed as part of the approved remedy.

The registered business address is not automatically a return address. Use the destination confirmed by customer support. Pack the item securely with its components, use a suitable trackable service, and retain the receipt and tracking number. Contact us before returning bulky furniture, shelving, or equipment requiring special handling.

After a returned item has been received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

We will contact you if the returned condition or missing components affect eligibility. We may authorize a remedy without a physical return where appropriate; customer support will confirm this in writing.

Approved refunds are normally issued to the original payment method. If that method cannot receive the refund, we will work with you and the payment provider to determine an appropriate alternative. Do not send complete payment-card or banking credentials by email.

Exchanges depend on stock and item availability. If a direct exchange is unavailable, we may arrange an approved return and a separate new order. Any price difference and delivery arrangements will be explained before proceeding.

Contact us immediately if you want to cancel an order. We will make reasonable efforts to cancel before fulfillment begins, but cannot guarantee cancellation once processing, packing, or dispatch has started. No cancellation fee applies when cancellation succeeds before fulfillment.

Email service@lvurwjzx.com or call +8675527455411. Customer service hours: 9:00 AM–10:00 PM.